Vertical Travel Group provides dedicated Sales, Marketing, Social Media, Customer Service and Administration Support to all our homeworking agents ensuring all holiday bookings are administered in the most professional, efficient manner each time.
Our dedicated Marketing Team led by Ben Rodger is on hand to help our inhouse agents grow their businesses using various means including Social Media, Email Marketing, PR and other B2C promotions. We have received some glowing feedback from agents, which we are much appreciative of.
As well as our Administration Team we also have the Credit Control Department which looks after the financial side of your business. They will take care of liaising with your clients to collect their balance payments (with your approval of course), reconciliation of your till, processing refunds, supplier payments etc. It is their key responsibility to ensure that for every booking you load, the correct monies are collected at the appropriate time (deposit and balance) so that no bookings result in unforeseen charges that may cost your business.
Our dedicated Customer Service Team is here to advise you on a wide range of matters; from our own responsibilities when putting our packages together, to consumer rights, from contractual issues to agency terms & conditions and anything in between. The team has a wealth of experience in the travel industry and works closely both with internal departments (such as Marketing) and external bodies (such as ABTA and the CAA) to ensure that we are always compliant with the appropriate terms and conditions and industry guidelines.
For example they are here to support you on the hopefully-rare occasions when suppliers cease trading, to ensure that the client’s rights under the ATOL scheme are adhered to and similarly when strike action means that a client’s travel plans are disrupted. They will also take care of all post-travel complaints for you, liaising with suppliers and the client and ensuring that the ABTA Code of Conduct is adhered to, especially when matters progress to Arbitration.
This team is available for your clients to call out of hours 7 days a week until 10pm. The team will assist your clients with any emergency if travelling within 48hrs or if any problems occur whilst abroad. The team are fully travel experienced and fully appreciate the importance of keeping your client happy and satisfied whatever the outcome.
The Support Team is available for you from 9am – 10pm daily, 7 days a week. Our fully experienced team is here to help and assist you with all manner of matters; reservations with ‘non agent’ suppliers, setting up accounts with new suppliers, internal policies and procedures, technical issues and basically anything you need a helping hand with.
I’ve been in the travel industry since the early eighties, starting as a sales clerk for a multiple and working my way through the ranks to become Branch Manager. In 1997, I made the big decision to become a self-employed homeworker and I can honestly say that I have never looked back. I still work for the same CEO since commencing in 1997 and I'm now the Travel Group Operations Director. I'm here to help all of our members 24 hours a day, 7 days a week as I'm homebased too.
As Director of Operations I oversee a number of areas of the business…
I’ve worked in the travel industry for over 30 years with roles in Operations, Product and Sales - both overseas and in the UK.
Working for some of the major players such as ILG, My Travel, Cosmos and Holiday Taxis, has provided a wealth of experience over a period of constant change within our industry.
The Vertical Travel Group is comprised of 3 main divisions : Technology, Tour Operations and Retail, which all complement each other and afford the Group valuable efficiencies.
Our industry will continue to change and we are in an excellent position to take advantage of our diversity and ensure sustained organic growth whilst maintaining profitability.
Exciting times ahead…………..come and join us…………….it will be lots of fun as well.